Proposal

Narrative

This unit has five functional areas and is requesting start up fees associated with implementing Lobby Central along with two additional years to support the service. We need to identify why people visit the offices and determine a way to track traffic and more professionally manage wait times. We have tried other methods (google sheets, etc.) and it winds up being bulky or forgotten about. This is a professional looking way to be uniform with other offices in the One Stop/SU-80 and provide better customer service for our various student guests and stakeholders. • We have visitors for TSS which could be one of three things (advising, admissions, onboarding, engagement (TAP, Tau Sigma, etc.), or more, Family Engagement visitors, Orientation questions, and now with Transfer and Mentoring it is a lot to manage who is here for what. • With the decrease in fees coming down the pike and the loss of support staff (will be down one GA as soon as May with no OPS to rehire as graduate student worker), this would have helped us from a financial and human resource standpoint. LobbyCentral would allow for real-time notification and online scheduling, as well as quicker response rates when our front desk needs assistance. ________________________________________ Benefits of LobbyCentral • Lobby monitor keeps students informed. • Notify by Text Features gives students mobility while they wait. • Reports enable management to staff accordingly. The one stop building at our FAU campus currently serves as the location to assist students in all their needs – if we do not have the answers, we find it for our students. Some of the offices in our building also use LobbyCentral (for example, Financial Aid), and we would like to join their efforts in consistent customer service that is tracked. Our decision-making can be better informed if we have a uniform and comparable tracking system as well as the user experience that LobbyCentral positively interacts with.

Facilities

Hardware Requirements

na

Software Requirements

• LobbyCentral System - $899 + $99 per year • Computers and chairs currently available in the SU-80, 214 Lobby. Kiosks can be obtained from existing supplies. Requesting start up costs and three years of fees = $1196.

Personnel Costs

na

Other Costs

na

Timeline

For roll out in spring 2020, or whenever the funds are made available.

Sustainability

The start up cost is the need as the annual fees to keep the system running are possible due to the low amount.

Resource Matching

na

Implementing Organization

New Student Orientation and Family Engagement, with the mentoring of the office of Student Financial Aid.